If you have a problem, concern, or complaint about any part of our service, please tell us in the first instance and we will try to fix the problem through our internal process.
If your complaint is still not resolved to your satisfaction, or you decide not to use our internal complaints process, you can contact my independent external Disputes Resolution Scheme, Financial Dispute Resolution Service. This service is free to you and will help resolve our issue through mediation or adjudication.
You can contact Financial Dispute Resolution Service at:
PO Box 5730, Wellington 6145
0508 337 337
Auto Loan Company is a registered Financial Service Provider in New Zealand and is a member of the Financial Dispute Resolution scheme (FDRS) www.fdr.org.nz (#FM 3138), 0508 337 337
Click to learn what you should expect from your lender when you are borrowing money
Click to view the counterpart to the Code of Responsible Lending
Website tracking and measurement
Auto Loan Company Limited uses third party website trackers, such as Google Analytics, to collect information on how you use our website. These services are used to aggregate website statistics anonymously, such as number of page views, the number of unique visitors, time spent on our site, and to determine advertising effectiveness. On occasion, random short surveys may also be used to collect further information about our users – participation in these surveys will be entirely voluntary.
Auto Loan Company Limited use remarketing with Google Analytics & Google AdWords to advertise online. Third-party vendors, including Google, show Auto Loan Company Limited ads on sites across the Internet. Auto Loan Company Limited and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimise, and serve ads based on a user’s past visits to the Auto Loan Company Limited website.
Auto Loan Company Limited use Google Display Network Impression reporting and the DoubleClick Campaign Manager. Auto Loan Company Limited and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) together to report how ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to the Auto Loan Company Limited website.
Auto Loan Company Limited use Google Analytics Demographics and Interest reporting, including age, gender and interests. This is aggregated website traffic information collected by our web server or third party systems we subscribe to.
Visitors can opt-out of Google Analytics for Display Advertising and customise Google Display Network ads using the Ads Settings.